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Frequently Asked Questions

No, you do not have to have an account to order from our online store. However, by creating your personal account you have a faster speed in completing your order as you are given the opportunity to save personal information and shipping addresses, so that you do not need to fill in each of your orders. You can even create your own wish list by adding your selections to "My Wishlist".

• Credit / Debit Card: You can pay securely using any of the following cards.

We consider payment security to be very important, which is why all credit or debit cardholders are subject to an approval process by both us and the card issuer.

• PAYPAL: By choosing to pay via Paypal you will be taken to the Paypal website (online secure transaction system) where you can pay through your Paypal account. The payment process via PayPal is fully automated and is usually completed within minutes. During this time no personal information (including credit card number) is stored at

All products related to orders within Greece are sent with the courier company ELTA Courier to the address you have indicated when completing your order. Deliveries are daily 9: 00-17: 00, except Saturdays, Sundays, & holidays. All orders are shipped within Greece in 3-5 working days from the date of their realization.

Once your order has been shipped, you will receive a confirmation email. Orders are not processed, shipped and delivered on weekends or public holidays.

If you want to return a product you purchased from, you have 14 days from the date of sending your order to do it for free.

If you made the purchase by registration: Log in with your username and password. You will be able to request a refund from the order details. A carrier will pick up your package from the address you choose within 24-48 hours.
In case you made the purchase as a guest: request a refund by accessing the link that appears in any of the emails we have sent you regarding your order.

Remember that you must ship the products you want to return within 14 days from the date of shipment of your purchase, before the return deadline.

For information see

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