1. RIGHT OF WITHDRAWAL (excluding defective)
If you are not completely satisfied with your
purchase, you can easily return the product to its original packaging within 14
calendar days of receipt.
In order to exercise your right of
withdrawal, you must follow these steps:
a) Fill in the attached return form.(Returns Form)
b) Place the product you wish to return in a
safe package, as a prerequisite is that the returned product is in the
condition in which you received it, ie it has not been damaged or damaged.
c) Send an e-mail with your name, order
number and the date you received the product, to returns@2bnerdy.com,
explicitly stating that you are withdrawing from the transaction and returning
the product.
We need 3-5 working days from receiving the
products to process the return and to process the returned products. Once the
product inspection is completed, you will receive a relevant informative
e-mail.
After receiving this e-mail we will need 5-10
working days for your refund. This time frame is dictated by the bank.
d) For Returns within Greece:
Call the branch of the courier company "Elta
Courier" that serves you, in order for the parcel to be delivered to our service address,
at Lagkada 285, Stavroupoli, PC 56430 Thessaloniki, Greece.
2BNERDY assumes the (first) return costs of your order, provided of course you choose
the courier company in question with which we work (otherwise you will be
charged exclusively with the return costs).
In case of refund within the same order, the
costs are borne exclusively by you and their amount depends on the carrier you
choose, the weight of the parcel, the place of shipment and other factors
(except in the case of defective products, such as you will see below in
paragraph 2).
e) For Returns from Cyprus:
Call the branch of the courier company
"ARAMEX" that serves you, in order for the parcel to be delivered to our service address, at Lagkada 285, Stavroupoli, PC 56430 Thessaloniki, Greece.
2BNERDY assumes the (first) return costs of your order, provided of course you
choose the courier company in question with which we work (otherwise you are
solely responsible for the return costs).
In case of refund within the same order, the
costs are borne exclusively by you and their amount depends on the carrier you
choose, the weight of the parcel, the place of shipment and other factors
(except in the case of defective products, such as you will see below in
paragraph 2).
f) For Returns from Abroad:
Call the branch of the courier company
"DHL" that serves you, in order for the parcel to be delivered to our service address,
at Lagkada 285, Stavroupoli, PC 56430 Thessaloniki, Greece.
2BNERDY assumes the (first) return costs of your order, provided of course you
choose the courier company in question with which we work (otherwise you are
solely responsible for the return costs).
In case of refund within the same order, the
costs are borne exclusively by you and their amount depends on the carrier you
choose, the weight of the parcel, the place of shipment and other factors
(except in the case of defective products, such as you will see below in
paragraph 2).
Once the above have been observed, we will
proceed with your refund immediately upon receipt and examination of the parcel.
The returned products are under your
responsibility until they reach us. You must send the
product back or deliver it to the above address, without undue delay and
definitely within 14 calendar days from the day you told us you were
withdrawing from the sale.
2. RETURN OF A DEFECTIVE PRODUCT
Our products are famous for their excellent
quality. However, if the product you received is defective or the product you
received does not match the product you ordered, you should follow these steps:
a) Fill in the attached return form (with as many
details as possible).(Returns Form)
b) Place the product you wish to return in
secure packaging.
c) Contact the customer service department
electronically at e-mail returns@2bnerdy.com.
Let us inform you that in this case
(defective product) you are not charged with shipping costs.
We need 3-5 working days from receiving the products to process the return to
process the returned products. Once the product inspection is completed, you
will receive a relevant informative e-mail.
After receiving this e-mail we will need 5-10
working days for your refund. This time frame is dictated by the bank.
3. MONEY RETURN PROCEDURE
Refunds will be made on the same payment method
you used for your original purchase.
Payment by Credit / Paypal: The amount will be
refunded to your credit card or your Paypal account.
4. PRODUCT REPLACEMENT
In case instead of a refund you wish to replace
the product (eg defect, product failure), you can request it either via the
email you will send us (as mentioned above).
In
this case, you must tell us with which product you wish to be replaced.
In case your order was not executed and left from
our main warehouse and if you want to replace the items you have received, you
must first refund the item or items you return and then re-order with the new items
you wish without shipping costs if the value of the order is above 30 €. In
this case, you must tell us with which product you wish to be replaced.
Please contact customer service online at
returns@2bnerdy.com for more information on the returns process.